TESTIMONIALS

Fantastic service. Made everything simple and efficient.

Advisor, James, I felt went above and beyond for me, I had to cancel phone appointments a few times due to situations with my children, he was completely understanding and I felt no pressure at all. He listened carefully to everything I had to say and what I wanted. Amazing customer service skills. James is an absolute asset to the company. Thank you

Robbie was very friendly, polite, easy to talk to.

Very professional easy application

The adviser, was very polite, explicit and has a vast understanding of insurance policies, therefore, the advice given was brilliant . I followed the advice and purchased a new policy which gives me a lot more for the money. Very satisfied

Dave was excellent for us, during covid with all things being slightly more stressful and difficult, Dave pulled out all the stops to find us a great deal and able to move home all in time for our newest arrival to the family ! Massively appreciated

The girls on the phone to the advisor were second to none pleasure to know

James was knowledgeable and professional throughout. He was very patient and answered all of my questions and seemed to genuinely want to help me. He gave exceptional service and nothing was too much trouble for him. He is a credit to your company.

Very easy to talk to and had good knowledge. Good communication skills and excellent customer service.

Very helpful and made everything easy to understand.

Liam Cook was fantastic. He was helpful friendly and very professional. He made the whole experience very easy.

Having discussed my requirements and going through the finer details it emerged that due to a pending visit to the doctors the product I was looking into would not be immediately available to me. Undeterred, various other options were discussed and I agreed to go with the Shepards Friendly Whole of Life policy.

The advisor listened to what I ideally wanted in an insurance policy and he offered his opinion on what would best suit me at this time.

Very good and polite, person who was very helpful.

Great customer service

Darren was extremely friendly and helpful and made me understand what it was all about. 😊

Hi I would like to thank Kai for the advice and help and the time he spent with me to make sure I was able to get the best policy for my needs, I would have no hesitation to recommending him to anyone.

All the information was explain clearly, no pushy, hard selling would recommend to others.

Lovely guy explained everything nice snd easy to understand. Great service thank you.

The lady on the phone was extremely polite and very helpful thanks

I was happy with all the information given on the phone and i would recommend this service to friends and family.

Made it easy for me

David very helpful and explained everything in full.

Nothing was too much trouble and Everything was well explained

Because she was honest with me, and she did not give me false hopes in order to obtain a health insure for me because of my liver disease. But she offers me the best solution for my concerns.

Darren was certainly patient, friendly and professional. Above all else it came over that he outstanding industry knowledge and shrewd judgement. After our chat I feel really confident that we sorted a great policy for me.

Nice guy and made it very easy.

Great help and service – just what you need in doing something like this!

Very professional and personal service.

The understanding of my needs and the affordability. Also the time taken to explain any issues or quiries.

I’ve wanted to take out life insurance for a while and being able to talk it through with someone really made the process simple.

Chris Gibson was very professional but also caring and took time to understand my needs

Kai did his homework and got back to me with specific questions answered. 👍

Was brilliant.

Very informative and good customer service.

Very happy with my cover, previously had life insurance else where but now where near as good. Very professional and friendly.

I found Joe to be very informative and made me feel relaxed when joe explained everything I needed to know the guy is good at his job thanks again

Service was very proficient. Adviser was clearly knowledgeable.

Very thorough and knowledgeable to my requirements.

Good sense of humour, friendly, helpful; when promoting a product he has the customers’ interest at heart. Right balance of selling but giving space and following up.

Ben explained everything to me in a clear and professional way. Anything I didn’t understand, he went over it.

Tom was friendly and knowledgeable.

Our advisor, Laura Watton was extremely professional from start to finish. Laura always explained everything to make sure we understood. Laura is an asset to her company

Ashley was a great help sorted my life insurance out and searching the right one.. he’s Very experience in his job role.. Thank you..

Tom was very friendly and helpful. We have already spoke highly about him to our friends and family and passed his details on to them. Definitely recommended! Thanks Tom for all your help.

I gave these scores as I found the adviser to be very polite, helpful and explained everything fully to me , also kept me informed of how the application process was going . Excellent service and would definitely recommend the company. Adviser was Robbie Bolton .

Understanding, thoughtful, interested and looking to help me acquire the best financial deal.

Ben was very professional and he took his time to explain all my questions and any doubt I had. I know people will normally say, but the person was doing his job! It takes someone who appreciate excellent customer service to provide one.

Laura is a real asset to your company, wonderful customer service and really helpful. Overall she was extremely patient as I am extremely difficult to pin down for a conversation. She made me feel at ease and confident that I made the right choice

Very informative and explained all about policy details.

Ben was prompt in follow up and providing options as the requirements changed. He did this without being intrusive or pushy

The adviser listened to what my requirements were prior to giving me any advice. The adviser did not try to sell product/s I did not enquire about or want.

Polite. Adviser understood my needs perfectly.

I was totally happy with the advice given and am happy to recommend to anyone who needs advice.

Good response. Got us the right policy. Efficient and professional.

Ashley was professional helpful and easy to talk to. He listened to what I wanted and then offered me several options which we discussed and settled with the one that suited our needs.

Extremely friendly and professional – took into account all of my requirements and explained the implications of all my decisions in an easy to understand way.

Positive experience.

Very positive, knowledgable and nice personal approach.